Support
For questions, bug reports and ideas, email us at support@getleylek.com. We read and answer every message.
In the app, Settings › Support › Email us opens a ready email that includes the app and iOS versions and nothing else. If you're reporting a bug, a screenshot and a short note on what you did help a lot.
FAQ
Do I need an account?
No. Leylek has no account, sign-up or sign-in. Open the app and add your first trip.
Where is my data?
On your device, and in your own iCloud account if iCloud sync is on. Leylek has no server, so we can't see your data. See the Privacy Policy for details.
How does syncing between iPhone and iPad work?
Both devices need to be signed in to iCloud with the same Apple Account, with Settings › iCloud › "Sync with iCloud" on in Leylek. Changes usually reach the other device within seconds to a few minutes; the first sync can take longer if you have many documents. The iCloud section in Settings shows the sync status. If your iCloud storage is full, new changes won't sync.
Does it work offline?
Yes. Your documents, packing list, plan and expenses open offline. Exchange rate updates, maps, place search and weather forecasts need a connection.
What's free and what's in Pro?
Documents, ticket reading, packing, the daily plan and map, expenses and settling up, reminders, iCloud sync, widgets, postcards and stamps are free. On the free plan you can have one active trip at a time and up to four travellers per trip. A past trip's plan, packing list and budget lock 14 days after the trip ends; its documents always stay available.
Pro adds unlimited trips and travellers, past trips always open, a trip budget with alerts, visa information and an application checklist, family and friend groups, cover photos, your own packing categories and export.
How does the free trial work?
The yearly plan comes with a one-week free trial (if you haven't had one before). Unless you cancel at least 24 hours before the trial ends, the yearly subscription starts and is charged to your Apple Account. If you cancel during the trial, Pro stays on until the trial ends.
How do I cancel my subscription?
In iOS Settings › your Apple Account › Subscriptions › Leylek, or with "Manage subscription" on the Leylek Pro card in the app's Settings. Cancelling takes effect at the end of the period you've paid for, and Pro stays on until then. Your data isn't deleted.
Can I get a refund?
Apple processes purchases, so Apple also handles refunds. Request one at reportaproblem.apple.com or from the link in Apple's purchase email.
How do I unlock Pro on a new phone?
If you're signed in with the same Apple Account, Pro unlocks on its own. If it doesn't, tap "Restore purchases" on the Pro screen.
I have a code. How do I use it?
In Settings, tap "Have a code? Redeem" under the Leylek Pro card and enter your code.
How do I add a widget?
Touch and hold an empty spot on your Home Screen, tap Edit › Add Widget and choose Leylek. For the Lock Screen, touch and hold the Lock Screen and tap Customize. Widgets show the days left until your trip, your next flight and today's plan.
How do I export or delete my data?
With Pro, Settings › Data › Export gives you your data and documents as a zip file. Settings › Data › Delete all data removes everything; with iCloud sync on, it's also removed from iCloud and your other devices.
How up to date is the visa information?
The visa table ships with the app and is refreshed with updates. Rules change often, so check your destination's official website or consulate before you travel.